Support & FAQ

Can't find an answer? Email us. We usually reply within a day or two.

Voice follow doesn't move, it only scrolls at a fixed speed

Voice follow needs the microphone and speech recognition. Turn both on in Settings → No Retakes. The first time, iOS downloads Apple's speech model, which needs an internet connection and may take a moment. When recognition isn't available (no permission, or the device or language isn't supported), the prompter switches to auto scroll instead of stopping.

It jumped to the wrong place

Getting closer to the phone and reducing background noise helps. If you misread, keep going and it will find you again. Before you start recording, you can also tap any line in the script to start from there.

How do I use the floating prompter?

Choose Floating prompter in Prompter Settings and tap Start floating. Swipe up to go home and open your live-streaming app; the prompter stays on top. Drag it around or pinch to resize. Auto scroll is free while floating; voice follow while floating needs Lifetime.

There's a typo in my captions

Captions use your own script; speech recognition only sets the timing. Lines that weren't in your script come from what you said and are shown in blue, so they may contain mistakes. Tap any line under Captions to edit it.

Why is there small text in the corner of my exported video?

Free exports carry a small watermark. Lifetime removes it and unlocks all 12 caption styles, SRT export and edit by text.

I got a new iPhone. Do I keep Lifetime?

Yes. Sign in to the App Store with the same Apple ID and tap Settings → Restore Purchase in the app.

Where are my scripts and videos? What happens if I delete the app?

They are stored only in the app on this iPhone. Nothing is uploaded or synced to iCloud. Exported videos are in Photos and stay there if you delete the app. Scripts and videos you haven't exported are deleted with the app, so export what you want to keep first.

How do I connect a Bluetooth page turner?

Pair it in Settings → Bluetooth, then open the prompter board. Up and down turn a page; the middle button pauses.

Contact

Questions and suggestions are welcome. When reporting a problem, please include your iPhone model and iOS version.

support@ticiqi.app